Tenterden a great place to live, says Survey - but there's work to be done

18th Sep 2018

Tenterden is a great place to live, most people think the town council is doing a good job, while top priorities for residents include parking, the health of the High Street and town management.


These are among the key findings of a major survey carried out earlier this year among Tenterden, St Michaels and Smallhythe residents, who were asked for their opinions on how they feel about the town, the work carried out by Tenterden Town Council, and how they would like to receive information.


The 11-question survey was delivered to 3,000 homes, while residents were also able to complete the questionnaire online.


The 675 responses represented 19 percent of households, significantly above the traditional 2-3 percent response generated by most questionnaires.


The survey showed that....


  • 84 percent of respondents had a positive view of Tenterden as a place to live.
  • A lower percentage liked Tenterden as a place to work - 36 percent positive, with almost 50 percent neither positive or negative.
  • 65 percent had a positive opinion of the current service from the town council, for instance grass cutting, recreation ground, play parks and public toilets, with a further 22 percent neither positive nor negative, and 13 percent negative.
  • 59 percent felt 'very informed' or 'somewhat informed' about the work undertaken by the council, while 70 percent said they would like to receive more information on how the town council delivers its services.
  • The top three preferred sources of information about town issues were the town council website and official social media postings, the printed newsletters and the Kentish Express.
  • In order, the top priorities residents would like to see the council focus on over the next one-to-two years were....
    • Parking
    • The health of the High Street
    • Potholes
    • Town management and general appearance.
    • Police presence in the town


The Mayor of Tenterden, Cllr Pam Smith, commented: "The town council is committed to keeping our residents better-informed about how we operate and what we can do.


"In the case of residents' specific requests for us to focus on parking, High Street shops and town management - in particular the appearance of the town - these are areas where we will work with other parties, such as Ashford Borough Council, to influence policy and actions on residents' behalf.


"We have recently set up a Tenterden Police Forum in particular to focus on vandalism and low-level crime, while potholes are the responsibility of Kent County Council as the roads authority, and it looks as if they are making progress in that direction.


"We would like to thank all the residents who took the time to complete the survey. We now have a much better idea of our residents' views, and the survey gives us a clear steer on where they would like us to focus our activities in the coming months."


The key findings of the survey can be found by clicking here